"Thank you very much, but you did your job either way, and did it well. It would be wrong for us to take the money back. Keep it!"
I smile at her and close her hand over the money in her palm
"You must be one patient woman to have stood here for what feels like days waiting on us to notice you Mrs. ..........."
I pause realizing I never got her name
"I'm sorry, but I don't think I ever got your name?"